RETURNS MERCHANDISE POLICY

30-Day Return Policy

Aquino Lighting Supplier strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the delivery date.

All returns must be preapproved by Aquino Lighting Supplier and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping payed by customer. Aquino Lighting Supplier reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.

Returns relates to ware house errors, defective items, or damaged-in-shipment products:
Unforeseen issues with shipments rarely happen. When they do, notify us within 5 business days. For products shipped outside of the USA or Canada, we will not be responsible for any broken, miss-picked, or defective items.


Missing Shipments to Customers:

Any missing orders must be reported within 14 days of the order ship date for full reimbursement.


Other Returns:

· All returns must be authorized and include our RMA number prior to shipping products back.

· The costs of returning orders to us are the responsibility of the customer.

· Any products damaged in transit being returned to us will not be refunded.

· Products must be returned in working order and in their original, undamaged packaging.

· All returns must be requested within 30 days of delivery

· Due to internal processing costs and our own vendor restocking fees, a restocking fee of 20% may be deducted from any refunded amount.


We do not accept returns on holiday and/or event items.


Exceptions to the above policy:

  1. Aquino Lighting Supplier LLC reserves the right to deny a return for a product Aquino Lighting Supplier LLC does not normally stock.
  2. Customized products such as painted or tough-coated lamps are non-returnable.
  3. Aquino Lighting Supplier LLC reserves the right to test products claimed to be defective.
  4. If Aquino Lighting Supplier LLC receives returned product and finds any items are damaged due to insufficient packaging, Aquino Lighting Supplier LLC will not issue credit for the broken material.