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Welcome to our shipping policies page! Please find our policies below and if you have any questions,
click here to contact us.





Overview

Aquino Lighting Supplier.com strives to provide a superior customer service experience while providing affordable, commercial grade products. Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Tracking information is provided via email following shipment of your order. We ship via UPS Ground or USPS depending on the size and quantity of your purchase.



Local Area Pick-up

To better serve our local customers, Aquino Lighting Supplier offers Customer Pick-up Monday through Friday from 8am to 3pm from our distribution center located at 1207 Business Park Drive Suite C, Mission, Texas 78572. Your order must be placed in advance with a Sales Manager at (956) 271-4840 during normal business hours. Acceptable payment methods include credit card or on account terms only please. For specific lead time requirements and rush orders, please make us know and we will let you know what we can do for you.



Express & Overnight


Express and overnight delivery orders placed after 10am CST will ship the following business day. Express and Overnight orders deliver Monday through Friday; Saturday and Sunday are not considered Service Days for Express and Overnight deliveries. For questions regarding an express or overnight order, please call (956) 271-4840 during standard business hours (8am to 4pm CST Monday-Friday). Modifications to an express or overnight order must occur within one-hour of order placement.

Free Shipping

Items offered as “Free Shipping” will be fulfilled without charge for ground service within the contiguous United States. Enhanced or expedited shipping options are available but subject to normal shipping charges. By ordering an item flagged as Ships Free, the customer acknowledges and accepts responsibility for return shipping expenses in the event a return is requested unless, it is determined that item(s) requested for return is due to damage by carrier or a shipping error on the part of Aquino Lighting Supplier.

Cancellation

A request to modify or cancel an order can be made through your Account Manager or our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel.

P.O. Boxes

Aquino Lighting Supplier does not ship to P.O. Boxes. If by any chance, you need a special assistance please contact our Customer Service at (956)271-4840 to see what we can do for you.


Alaska & Hawaii
or APO, FPO & DPO
Shipping


For questions regarding shipping outside of the continental United States, please call our Customer Service department. Please be aware all sales are final for orders shipping outside of the continental United States.


Disclaimer

There may be shipping delays due to unforeseen and uncontrollable circumstances Aquino Lighting Supplier cannot be held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to incorrectly addressed orders.