Welcome to our shipping policies page! Please find our policies below and if you have any questions, click here to contact us.
Aquino Lighting Supplier.com strives to provide a
superior customer service experience while providing affordable, commercial
grade products. Shipping costs are calculated at the time of purchase and
determined by product weight and quantity. Heavy and bulky items require
special attention and must be shipped separately. For these items, a standard
rate will be charged. Tracking information is provided via email following
shipment of your order. We ship via UPS Ground or USPS depending on the size
and quantity of your purchase.
Local Area Pick-up
To better serve our local customers, Aquino Lighting Supplier offers Customer Pick-up
Monday through Friday from 8am to 3pm from our distribution center located at 1207
Business Park Drive Suite C, Mission, Texas 78572. Your order must be placed in
advance with a Sales Manager at (956) 271-4840 during normal business hours.
Acceptable payment methods include credit card or on account terms only please.
For specific lead time requirements and rush orders, please make us know and we
will let you know what we can do for you.
Express & Overnight
Express and overnight delivery orders placed after
10am CST will ship the following business day. Express and Overnight orders
deliver Monday through Friday; Saturday and Sunday are not considered Service
Days for Express and Overnight deliveries. For questions regarding an express
or overnight order, please call (956) 271-4840
during standard business hours (8am to 4pm CST Monday-Friday). Modifications to
an express or overnight order must occur within one-hour of order placement.
Items offered as “Free Shipping” will be fulfilled
without charge for ground service within the contiguous United States. Enhanced
or expedited shipping options are available but subject to normal shipping
charges. By ordering an item flagged as Ships Free, the customer acknowledges
and accepts responsibility for return shipping expenses in the event a return
is requested unless, it is determined that item(s) requested for return is due
to damage by carrier or a shipping error on the part of Aquino Lighting
A request to modify or cancel an order can be made
through your Account Manager or our Customer Service department. As part of our
efforts to provide superior customer service, orders are typically processed
shortly after being placed. Please note once an order has reached a certain
level in the fulfillment process, it may be too late to modify or cancel.
Aquino Lighting Supplier does not ship to P.O.
Boxes. If by any chance, you need a special assistance please contact our
Customer Service at (956)271-4840 to see what we can do for you.
Alaska & Hawaii
or APO, FPO & DPO
For questions regarding shipping outside of the
continental United States, please call our Customer Service department. Please be aware all sales are final for
orders shipping outside of the continental United States.
There may be shipping
delays due to unforeseen and uncontrollable circumstances Aquino Lighting
Supplier cannot be held responsible for conditions beyond our control such as
severe weather or carrier service interruptions. Requests for replacement
product or credit to your account for merchandise claimed shipped but not
received are subject to our investigation. The customer is responsible for all
costs related to incorrectly addressed orders.